Refund policy

Return & Refund Policy

Last updated: September 28. 2026

Welcome to Vintage Sekai. Every piece we sell is vintage: previously worn, one of a kind, and chosen by hand. This policy explains how returns and refunds work for orders delivered to addresses in Europe. It does not affect your statutory consumer rights.

1. About Vintage Items

Because our pieces are pre-owned, please keep in mind:

Every item is unique. We usually have only one of each piece, so we can't offer exchanges.
Signs of age are normal. Light fading, small marks, soft wear, older stitching or a faint vintage scent are part of a garment's history. We describe any noticeable flaws in the product description and photos, and we show the real item, not a stock image.
Vintage sizing differs from modern sizing. Please rely on the measurements listed on each product page, not the size on the label.

Please read the description, photos and measurements carefully before ordering.

2. Your Right to Cancel (14-Day Withdrawal)

You may cancel your order and return eligible items within 14 days, without giving a reason.

The 14 days start on the day you (or someone you name, other than the carrier) receive the item.
If your order comes in several deliveries, the period starts when you receive the last item.
To meet the deadline, tell us of your decision before the 14 days end. You then have a further 14 days from your notice to send the items back.

3. Items That Cannot Be Returned for a Change of Mind

Some items are excluded from the right to cancel. These are marked "Final sale" on the product page:

Hygiene-sensitive items, such as underwear, swimwear, socks, tights and similar items, once the hygiene seal or protective film has been removed or the item has been unpackaged
Items altered, repaired or made to your request (for example, hemmed, tailored or customised for you)
Any other item the law permits us to exclude, clearly stated on the product page before you buy

You can still return a Final sale item if it is faulty or not as described (see Section 8). Your statutory rights are not affected.

4. How to Return an Item

Send an email to shop@vintagesekai.com with your name, order number and the items you wish to return. You may use the model form at the end of this policy, but any clear statement is enough. We will confirm receipt.
Within 24-48hrs We will send you our return address. Please don't send items back before you hear from us.
Send the item back within 14 days of your notice.
Keep your proof of postage. Use a tracked and insured service.

5. Condition of Returned Items

Returned items must arrive in the same condition as when you received them:

Unworn, unwashed and unaltered
Free from perfume, smoke, pet hair, makeup, deodorant marks, stains and odours
With any tags, labels or original packaging included

You may try the item on as you would in a shop, to check fit and look. If it is handled or used beyond that, or returned with new damage, marks or odours, we may deduct from your refund to reflect the loss in value. If the item can no longer be resold, the deduction may be up to the full price. We will explain any deduction by email before refunding you.

Because our items are unique and cannot be replaced, condition matters even more than for new goods. Please pack your return carefully.

6. Return Shipping Costs

You pay the cost of returning the item to us, including any customs or import charges if you are outside the EU. You are responsible for the item until it reaches us, so please use a tracked and insured service. We can't take responsibility for parcels lost or damaged on the way back.

This does not apply to faulty or wrongly described items (see Section 8), where we cover the return costs.

7. Refunds

Timing. We will refund you within 14 days of receiving your cancellation notice. We may wait until the item has arrived back with us, or you have shown proof of postage, whichever is earlier.
Method. Refunds go to the original payment method, at no charge to you.
What we refund. The price of the returned item and the standard delivery cost you paid on the original order. If you chose a more expensive delivery option than our cheapest standard one, the extra is not refunded.
Partial returns. If you return only part of an order, we refund only the returned items. The standard delivery charge is refunded only if the whole order is cancelled.
No exchanges. Because pieces are one of a kind, we refund rather than exchange. If you would like something else, please place a new order. Items sell quickly, so we can't hold a piece for you.
Bank processing. After we issue a refund, it can take a few working days to appear in your account.

8. Faulty or Wrongly Described Items

Your statutory rights are separate from the 14-day cancellation right, and nothing in this policy limits them. This applies to every item, including Final sale items.

An item counts as faulty or not as described if, for example:

It has damage, stains, holes or defects not shown or mentioned in the description or photos
The measurements are materially different from those listed
The material, era, brand or condition is materially different from the description
It is not the item you ordered

The following are not faults: age-related wear or flaws that are visible in the photos or stated in the description, and vintage sizing that matches the listed measurements.

If your item is faulty or wrongly described:

Contact us at vintagesekai@customersupport.com as soon as you notice the problem, ideally within 14 days of delivery.
Send clear photos of the issue, your order number and a short description.
We will pay the return shipping (by prepaid label or reimbursement).
You are entitled to the remedies set by law. Because each piece is unique and usually can't be replaced, that will normally be a full refund, including original delivery costs. Where appropriate, we may offer a partial refund if you would prefer to keep the item.

The legal guarantee period for second-hand goods sold in the EU may be shorter than for new goods, but it cannot be less than one year, and some countries provide longer. Your national law applies.

9. Damaged in Transit

If your parcel arrives damaged, please photograph the packaging and the item and contact us within 7 days of delivery. We will handle it with the carrier and offer you a refund or another suitable resolution.

10. Sale Items

Your right to cancel and your rights for faulty or wrongly described items apply equally to sale and discounted items. Refunds are based on the price you actually paid.

11. Delivery Outside Europe

At present, this policy applies only to orders delivered to addresses in Europe. For orders delivered elsewhere, we do not accept returns for change of mind. This does not affect any rights you have under your own country's law for faulty or wrongly described goods.